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Terms and Conditions

  1. The details listed overleaf on this contract form the agreement between the customer and The Window Workshop Ltd (the Company) and by signing, the customer agrees to the works listed herein to be carried out by the Company at the address shown.
  2. Any variation or additions to the details shown overleaf will be written on both copies and signed by all parties.
  3. The customer agrees to permit access to the Companies representatives at a reasonable time in order to take measurements for the purpose of manufacturing the said goods.
  4. The Company will endeavour to meet installation dates, but cannot be help responsible for events beyond their control.
  5. The customer will provide reasonable access to enable installation of the goods. If within 28 days of being informed that the goods are ready for installation the customer has not agreed a date with the Company for installation the contract price will be due, then a mutual date for installation will be agreed by all parties.
  6. The Company will not be responsible for damage caused beyond its control to the ceramic tiles or decorative finishes around the window or door aperture but in any case any final trimming of the frames will usually rectify this.
  7. The Company will not be responsible for any pre-existing structural faults or defects or damage caused by them.
  8. Where the company have undertaken building works as part of the contract we shall guarantee these for 10 years
  9. Although the removal and refitting of curtains/blinds etc are the responsibility of the customer, the Company will usually do this as a gesture of good will.
  10. The payment balance to the Company becomes due on completion of the installation.
  11. The products listed overleaf reman the property of the Company until paid for in full.
  12. Any un-resolved dispute will if necessary be dealt with by arbitration and the arbitrator's decision will be final and binding on all parties to this contract.
  13. Any minor imperfections of the PVCu profile or glass deemed acceptable by the relevant manufacturers will be deemed acceptable by all parties to this contract.
  14. The Company Guarantees its PVCu profile against discolouration, warping or cracking for a period of 10 years, the glazing units and hardware 10 years. Accidental damage not caused by the Company is not covered by this guarantee.
  15. This guarantee does not affect your statutory rights under law
  16. This guarantee is transferrable to subsequent owners of the property.
  17. Double glazing can improve the warmth of the property but may not control condensation on the inside surface of the glazed units, for the causes of this and ways to control it please ask us for a report on the subject of the glazing industry.
  18. There is a 14 day cooling off period in which the customer is entitled to cancel their order, unless within 4 weeks of fitting.